Privacy Policy

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, phone number, email address

• Voice Data: Recordings of your conversations with our AI companion

• Personal Information: Family details, preferences, and memories you share

• Usage Data: Call duration, frequency, and service usage patterns

• Device Information: IP address, browser type, and device identifiers

2. How We Use Your Information

We use your information to:

• Provide personalized AI companion conversations

• Preserve and organize your life stories and memories

• Connect you with family members through our platform

• Improve our AI technology and service quality

• Process billing and manage your subscription

• Send service updates and important notifications

3. Voice Recording and Processing

Call Recording: All voice calls are recorded for:

• Quality assurance and service improvement

• Creating personalized conversation experiences

• Extracting and preserving your life stories

• Training our AI to better understand your preferences

Data Processing: Your voice data is processed using secure AI systems and may be transcribed for analysis and story creation.

4. Information Sharing

We share your information only in these circumstances:

• Family Members: Connected family members can access shared stories and insights

• Service Providers: Trusted partners who help us operate our service (Twilio, OpenAI, etc.)

• Legal Requirements: When required by law or to protect our rights

• Emergency Situations: If we believe disclosure is necessary to prevent harm

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest

• Regular security audits and monitoring

• Limited access to personal information on a need-to-know basis

• Secure cloud infrastructure with reputable providers

6. International Data Transfers

Your data may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection laws.

7. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information

• Opt out of voice calls at any time

• Request a copy of your data

• Withdraw consent for data processing

• File complaints with data protection authorities

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Voice recordings and personal stories are preserved to maintain the continuity of your AI companion experience. You can request deletion of your data at any time.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: info@catchup.life

• Mail: Catchup.Life Inc., 303 Twin Dolphin Drive Suite 600, Redwood Citym CA 94065

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or through our service. Please review this policy regularly to stay informed about how we protect your information.