Terms of Service
Effective Date: 6 July 2026
Company: CatchupLife, Inc. (“FamilyCall,” “we,” “us,” or “our”)
Please read these Terms of Service (“Terms”) carefully before using FamilyCall. By creating an account or using our service, you agree to be bound by these Terms.
1. Definitions
“Subscriber” means an adult (18 or older) who creates a FamilyCall account, accepts these Terms, and pays for or uses a free trial of our service.
“Care Recipient” means a family member — typically a parent or elder — whom the Subscriber designates to receive calls from Asha. Care Recipients do not need an account and may not have interacted with this website.
“Asha” means our AI companion, an automated voice agent that places outbound calls to Care Recipients, conducts conversations, and compiles memories and stories.
“Conversation Data” means transcripts, audio recordings, summaries, and memories generated from or during Asha’s calls with Care Recipients.
“Magazine” means the optional printed or digital keepsake compilation of stories, memories, and family updates produced from Conversation Data, made available to Subscribers on the Family Plan.
“Services” means all features, products, and functionality offered by FamilyCall, including Asha’s calls, the family dashboard, safety alerts, and the Magazine.
2. Eligibility
You must be at least 18 years old to create a FamilyCall account. By using our Services, you confirm that you meet this requirement and have the legal capacity to enter into these Terms. Our Services are available globally; however, some features may vary by region.
3. Important: Use of Conversation Data to Improve Asha
By using FamilyCall, you expressly agree that Conversation Data — including transcripts and summaries from Asha’s calls with Care Recipients — may be used by us to improve Asha’s conversational quality, prompt engineering, and overall service experience.
This is a condition of using FamilyCall, not an optional setting. We do not offer an opt-out from this use at this time.
We will never sell, rent, broker, or share Conversation Data with third parties for commercial gain, advertising, or any purpose unrelated to operating and improving our Services. This commitment is structural: FamilyCall is subscription-funded and does not operate an advertising business.
4. Two-Party Service Model and Care Recipient Consent
FamilyCall operates a two-party service model. As a Subscriber, you are responsible for:
(a) Notifying the Care Recipient that they will receive calls from Asha, an AI companion, and that calls will be recorded and used to generate stories, insights, and — on the Family Plan — a printed Magazine shared with family members.
(b) Obtaining reasonable assurance that the Care Recipient is willing to receive Asha’s calls. Care Recipients indicate willingness by participating in calls; they may withdraw consent at any time simply by hanging up or asking Asha to stop calling.
(c) Keeping the Care Recipient informed of any material changes to how their Conversation Data will be used, including Magazine compilation.
FamilyCall provides an on-call disclosure at the beginning of each Care Recipient’s first call, identifying Asha as an AI and noting that the call is recorded. This disclosure does not require an active verbal “I agree” — a Care Recipient who remains on the call after the disclosure has had the opportunity to consent. Care Recipients who do not wish to participate may hang up at any time.
You represent and warrant that you have authority to designate the Care Recipient for this service and that participation is welcomed by the Care Recipient.
5. AI Disclaimer and Limitations
Asha is an AI. Her conversations are generated using large language models and may occasionally be inaccurate, incomplete, or inconsistent. You should not rely on Asha for medical, legal, financial, or emergency advice or assistance.
Emergency Services: Asha cannot and does not connect Care Recipients to emergency services (such as ambulance, police, or fire). If a Care Recipient experiences a medical or safety emergency during a call, they must contact local emergency services directly. Do not use FamilyCall as a substitute for emergency care.
FamilyCall is not liable for any outcome arising from reliance on Asha’s responses or from Asha’s inability to summon emergency assistance.
6. Subscription Plans and Billing
6.1 Plans
FamilyCall currently offers two paid subscription plans:
Plan — Price — Includes
Starter — $9.99/month — 1 Care Recipient, weekly Asha calls, family dashboard, safety alerts
Family — $29.99/month — Up to 5 family members, unlimited calls, monthly printed Magazine, all Starter features
Provider coverage (e.g., through an employer, insurer, or senior care program) may be available at no charge — check eligibility at app.familycall.care/provider.
6.2 Free Trial
Both paid plans include a 14-day free trial. No credit card is required to begin a trial. At the end of the trial period, you will need to provide payment information to continue using the Services. If you do not upgrade, access to paid features will cease.
6.3 Billing and Cancellation
Subscriptions are billed monthly. You may cancel at any time through your account settings or by emailing info@familycall.care. Cancellation takes effect at the end of the current billing period; we do not offer prorated refunds for partial months except where required by law.
6.4 Price Changes
We will give you at least 30 days’ advance written notice before increasing your subscription price. Your continued use of the Services after the notice period constitutes acceptance of the new price.
7. Magazine Compilation and Approval
On the Family Plan, Asha’s conversations with Care Recipients are used to compile a monthly Magazine. Before each Magazine is finalized and printed or distributed:
The Subscriber will be presented with a preview of the content.
The Subscriber must actively approve the Magazine before it is published or printed.
The Subscriber may remove, edit, or withhold any content from the Magazine prior to approval.
FamilyCall does not publish or distribute Magazine content without Subscriber approval. Stories shared by Care Recipients in confidence that were not intended for family distribution should be removed by the Subscriber at the review stage.
8. Account Registration and Security
You agree to provide accurate and complete information when registering and to keep your account credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at info@familycall.care if you suspect unauthorized access.
9. Acceptable Use
You agree not to use our Services to:
Harass, deceive, or harm any Care Recipient or third party
Violate any applicable law, including India’s Digital Personal Data Protection Act, 2023 (DPDPA), the U.S. Telephone Consumer Protection Act, or equivalent telecom regulations
Attempt to reverse-engineer, scrape, or circumvent any part of our platform
Use the Services on behalf of a Care Recipient who has clearly objected to receiving Asha’s calls
Submit false, misleading, or fraudulent account information
Use the Services for commercial solicitation, spam, or political campaigning
FamilyCall may suspend or terminate accounts that violate these Terms.
10. Intellectual Property
FamilyCall and its licensors own all rights to the Services, including Asha’s underlying technology, prompts, models, and platform infrastructure. These Terms do not transfer any intellectual property rights to you.
You retain ownership of personal information and stories you and Care Recipients share. By using our Services, you grant FamilyCall a limited, non-exclusive, worldwide license to process, store, transcribe, and compile Conversation Data solely for the purposes of operating the Services and improving Asha, as described in Section 3.
11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT ASHA’S RESPONSES WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CATCHUPLIFE, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR EMOTIONAL DISTRESS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY — IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW.
13. Indemnification
You agree to defend, indemnify, and hold harmless CatchupLife, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; or (c) any claim that content you submitted through our Services caused harm to a third party.
14. Force Majeure
Neither party will be liable for failure to perform due to causes beyond their reasonable control, including acts of God, government action, war, civil unrest, natural disasters, telecommunications outages, power failures, or disruptions to third-party infrastructure (including Exotel, AWS, or Indian telecom networks).
15. Dispute Resolution
15.1 Informal Resolution
Before filing any legal claim, you agree to contact us at info@familycall.care and give us 30 days to attempt to resolve the dispute informally.
15.2 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or the Services will be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in San Mateo County, California, or by video conference.
You waive any right to participate in a class action lawsuit or class-wide arbitration.
You may opt out of arbitration by sending written notice to info@familycall.care within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts of San Mateo County, California.
Small claims court actions remain available to either party.
15.3 Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
16. Termination
We may suspend or terminate your account with immediate effect for material breach of these Terms, or with 30 days’ notice without cause. Upon termination, your access to the Services will cease and we will handle your data in accordance with our Privacy Policy.
17. Survival
Sections 3, 10, 11, 12, 13, 15, and 17 survive termination of these Terms.
18. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
19. Contact
CatchupLife, Inc. 303 Twin Dolphin Drive, Suite 600 Redwood City, CA 94065 Email: info@familycall.care Phone: (650) 788-2425
